w89 FAQ — Answers to your questions

An OTP code is a one-time secret code and should never be shared with anyone. w89 staff will never ask for your OTP code. If anyone asks for it, it is likely a scam — refuse immediately and report it to the support team.

Contact w89 Live Chat right away. Staff will temporarily lock your account and run a security check. You can then change your password and regain control of your account. If you have any concerns about your funds, our support team is available 24 hours a day.

Fake copycat sites can steal your login details and money. The only official w89 domain is w89.im. Always check the URL and save it in your browser bookmarks. If you come across a site like this, report it to the support team immediately with a screenshot.

w89 uses SSL encryption (TLS) to protect all data transfers. Your personal information is encrypted and is never sold to third parties. You can read the full privacy policy on the Privacy Policy page.

Two-step verification is a two-layer security system that requires you to confirm your identity with an additional OTP step, not just a password alone. You can turn this feature on in your account settings, and it helps block unauthorized access to your account. Our Live Chat can help you with the setup.

Contact the w89 support team and tell them the amount you want to limit yourself to and the time period (daily, weekly, or monthly). This feature helps those who want to manage their play. The limit takes effect immediately, and if you want to raise it, there is a 7-day cool-down period.

Signs that you may have a gambling problem include feeling the urge to chase losses, spending beyond your gambling budget, and neglecting family or work responsibilities while gambling. If you feel this way, we encourage you to contact the support team right away.

A cooling-off period is a period during which you can request a temporary break from gambling. Contact the w89 support team via live chat and tell them the length of time you want (for example — 24 hours, 7 days, or 30 days), and your account will be suspended for that period. Your decision is respected and acted on immediately without any questions asked.

For any gambling-related concerns, the w89 support team is available 24/7 in Burmese. You can also visit the Responsible Gaming page for health tips and ways to set your own limits.

No. Gambling at w89 is only allowed for those aged 21 and above. Age is verified at registration, so accounts opened with false information may be closed and any remaining funds will not be returned.

Each live casino game has its own minimum and maximum bet limits, which you can check in the game lobby. You can also see the limits through the game interface before you start playing at any table. VIP tables have higher limits.

Dragon Tiger is a game where one card is dealt to each side, and you bet on which side — Dragon or Tiger — will have the higher card. There are 3 possible outcomes: Dragon wins, Tiger wins, or a Tie. It is very straightforward, which makes it popular with beginners.

In Baccarat, there are two sides — Player and Banker — and you bet on which one will get closest to 9. You can also bet on a Tie. The dealer handles all card-drawing decisions, so you only need to pick your bet and wait for the result — no complicated rules to follow. You can read more on the w89 Baccarat page.

In Live Dealer games, a real human dealer opens cards on screen and interacts with players via real-time chat. You can watch the card draw and the Roulette ball drop live, so it feels just like being at a real casino. w89 Casino has live tables for Baccarat, Dragon Tiger, Roulette, and Shan Koe Mee.

In Roulette, you can choose from bet types such as a single number (Straight Up), two numbers (Split), four numbers (Corner), Red/Black, Even/Odd, and number groups. You can combine multiple bets, and placing them on the Roulette table calculates your payout automatically. You can read more on the w89 Roulette page.

w89 does not charge a deposit fee. However, individual payment providers such as KBZPay, Wave Money, and AYA Pay may apply their own transfer fees, so check your e-wallet app beforehand.

Normally a deposit should appear in your account within a few minutes. If it still hasn't shown after 30 minutes, contact w89 Live Chat with a screenshot of the transaction. The team will check the payment record and resolve it right away.

Log in to your w89 account, go to the deposit section, and select Wave Money. Transfer the amount from your Wave app to the w89 Wave account number shown, then enter the transaction ID in the deposit form and submit. The minimum amount is 10,000 Ks and it arrives almost instantly.

The minimum deposit at w89 is 10,000 Ks for all methods — KBZPay, Wave Money, AYA Pay, and bank transfer. Each individual deposit must be equal to or greater than that amount.

w89 supports four deposit methods: KBZPay, Wave Money, AYA Pay, and direct bank transfer. These cover the e-wallets and banks most commonly used by Myanmar online players, so you can deposit with whichever method suits you.

The minimum withdrawal from w89 is 20,000 Ks. You can withdraw any amount above that, and withdrawals are processed back through the same method you used to deposit. Note that funds from bonuses can only be withdrawn after the wagering requirement has been met.

Withdrawals most commonly stay pending when identity verification has not been completed. Processing times on the bank's side can also vary. If nothing has changed after 3 hours, contact Live Chat with your withdrawal request ID.

Yes. w89's withdrawal service runs 24 hours a day, 7 days a week. You can request a withdrawal in the evening or on public holidays, and the usual processing time is 30 minutes to 3 hours. If you withdraw via bank transfer at night, note that the bank's processing may take longer.

Withdrawals from w89 are normally completed within 30 minutes to 3 hours. Withdrawals via e-wallets such as KBZPay and Wave Money tend to be faster than bank transfers. If identity verification is not yet complete it can take longer, so we recommend finishing your KYC in advance.