Privacy Guarantee

w89 Privacy Policy

Your personal information is held securely in our care. This page explains clearly what personal data we collect, how we use it, and how we protect it.

Last updated: 30 October 2026

Part One — Introduction and Scope

1 Policy Introduction

This Privacy Policy ("Policy") is the official policy document of the w89 platform ("we", "our", "w89"). Any player who uses our website www.w89.im and related services is considered to have accepted the terms of this Policy.

We are committed to protecting your personal information with full accuracy. This Policy explains what personal data we collect and store, how we handle it, and what rights you have.

2 Who This Applies To

This Policy applies to all of the following groups —

  • Players who have registered an account and play at w89
  • Visitors who browse our website without registering an account
  • Individuals who interact with customer support
  • Individuals who participate in our Affiliate programme

Part Two — Personal Information We Collect

3 Information You Provide Directly

When you register an account, make a deposit, or request a service, we collect the following information —

Name and date of birth (age verification for 21+ required)
Email address
Phone number
Payment and deposit/withdrawal history
Personal identification documents such as a national ID card or passport
Payment method details such as KBZPay, Wave Money, and AYA Pay

4 Automatically Collected Data

When you use our website and services, we automatically record connection and network data (IP address), browser type, and log data about which pages you visit and for how long. This data is used to help us improve our services.

5 Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, save your preferences, and measure website activity. You can block cookies in your browser settings, but please note that some parts of our service may not work properly as a result.

Part Three — How We Use Your Information

6 Main Purposes

We use your personal information only for the following legitimate purposes —

To handle account creation and registration processes
To process deposits and withdrawals (10,000 Ks / 20,000 Ks respectively)
To provide 24/7 customer support
To improve our services and resolve technical issues
To prevent fraud and money laundering (AML)
To implement our responsible gambling policy
To verify players' age (21+)

7 Marketing Communications

If you have given consent to receive w89 promotions and notifications, we may send you communications about bonuses, special offers, and service updates. If you no longer wish to receive these, you can opt out by contacting our support team.

Part Four — Sharing and Disclosure of Personal Information

8 Sharing with Third Parties

We do not sell, rent, or share your personal information with third-party companies for advertising purposes. However, where strictly necessary to operate our business, we may share it under defined restrictions with the following parties —

  • Payment processors such as KBZPay, Wave Money, and AYA Pay
  • IT security and software providers
  • Regulatory authorities where required by law
  • Anti-money laundering (AML) compliance and verification services

All sharing is subject to strict data protection agreements.

9 Cases Where Legal Disclosure Is Required

Where disclosure is required under applicable law, court order, or direction from a regulatory authority, we will comply accordingly and will notify you in advance wherever possible.

Part Five — Data Security and Storage

10 Technical Security Measures

w89 maintains the following technical measures to protect personal information —

SSL/TLS encryption — every data transmission is encrypted
Two-Factor Authentication (2FA)
Encrypted databases with restricted access controls
Regular security audits and penetration testing
Staff Privacy Training

11 Data Retention Period

We retain your personal data for as long as necessary to provide our services. Even after account closure, certain data may be kept for a defined period (typically 5 years) to meet legal requirements and anti-money laundering obligations.

Part Six — Your Rights

12 Individual Player Data Rights

You have the following rights regarding your personal data —

Right of Access — You can request a copy of the personal data we hold about you
Right to Rectification — You can request that incorrect information be corrected
Right to Erasure — You can request deletion of your data where conditions are met
Right to Restrict Processing — You can request that use of your personal data be paused while an issue is being resolved
Right to Data Portability — Your player data can be provided in a readable format
Right to Object — You have the right to object to any processing of your personal data

To exercise any of these rights, contact us at [email protected] or reach our team via 24/7 Live Chat.

Part Seven — Child Protection

13 21+ Access Only

w89 services are for persons aged 21 and above only. We do not knowingly or intentionally collect personal data from anyone under 21. If we become aware that a minor's personal data has been submitted, we will delete it immediately.

Part Eight — Policy Changes

14 Policy Updates

We may update this Privacy Policy in line with service developments, legal changes, or technology advances. If significant changes are made, we will notify players. Continued use of our services after any revision will be taken as acceptance of the updated policy.

Part Nine — Contact Details

15 Privacy Contact

For questions about this Privacy Policy, data access requests, or complaints, you can reach us through the following channels —

Email: [email protected]
24/7 Live Chat — available in Burmese through our website

Our support team will receive your message and respond within a reasonable time.

Privacy Protection — FAQ

w89 uses technical security layers such as SSL/TLS encryption, two-factor authentication, and restricted access controls. Staff are trained in privacy protection, and personal information is never sold or shared with any third party for advertising purposes.

Player personal information is stored for as long as the service is provided, and typically for 5 years after account closure due to legal requirements and AML obligations. After this period, the data is deleted.

Yes, every player has the right to obtain a copy of the personal data we hold about them. To exercise that right, contact [email protected] or submit a request via Live Chat. After verification, we will provide your data in a readable format.

If cookies are blocked in your browser, some services may not work smoothly because login sessions will not be remembered and preferences will not be saved. We recommend allowing cookies to use the site properly.

Yes, every payment transaction — including KBZPay, Wave Money, and AYA Pay — is protected with SSL encryption. Payment data is never shared with third parties that do not need to handle it. Payment method data is encrypted before being stored.

Send an email to [email protected] to request data deletion. After we complete identity verification, we will delete the data that can be removed without breaching legal requirements. We will inform you in advance of any data that must be retained under AML law and therefore cannot be deleted.

If there are significant changes, we will notify players at their registered email address. The "Last updated" date on this page will also always be updated, and you can check it by visiting the site regularly.